If you're in need of assistance with anything and you couldn't find your answer here amongst our help documents you can always chat to us via the Intercom chat feature.
On web:
Click on the black chat icon on the bottom right of the screen
Choose 'New conversation' or pick up from an old conversation
Once your done click on the 'X'
Your conversations are saved in there for next time
On mobile:
Tap on your profile picture
Tap on 'Chat to Rungway'
The intercom chat window will pop up and you can choose 'New conversation' just like on the web
Tap the 'X' when you're done